Terms and Conditions
Please read this document thoroughly before booking a trip.
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Responsibility​
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​France Custom Tours (FCT) acts as an agent in securing all aspects of these tours and is responsible to the participants for the arrangements, services, and accommodations included only in such capacity. FCT, its agents, and/or employees shall not be responsible for personal injury or property damage arising out of the act of negligence of any direct or associated carrier, hotel, or other person rendering services or accommodations; nor is FCT responsible for injury, death, damage, loss, or delay in any means of transportation or any event beyond the actual control of FCT, its agents or suppliers or due to force majeure. In the event it becomes necessary or advisable, for any reason, to alter the itinerary or arrangements, such alterations may be made. Additional expenses, if any, will be paid by passengers, likewise, any savings will be shared by passengers. FCT reserves the right to decline, accept, or retain at any time, any person as a participant of any tour, or to cancel any tour.
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Quotations, Reservations, Deposits, and Final Payment
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AGREEMENT: by completing this booking form and signing your acceptance either by hand writing or by typing your name; you agree that you accept all Terms herein and that this is a directive to perform services on your behalf. All persons named in this booking are subject to this agreement and your signature implies acceptance of all terms by all participants named and that as signer, you have made all persons aware of the terms.
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All tours will be quoted based on an itinerary and timescale agreed in advance. All tours will be quoted and paid for in Euros. Credit cards are not accepted. Final Payment must be in cash, traveller's cheques or by bank transfer.
On completion of a booking form you accept the terms therein and at his time a deposit of 10 percent of tour price will be required. This can be in either US dollars or euros in the form of a cheque.This deposit will be returned upon receipt of final payment in euros.
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The tour price will include driver and guide services, all associated vehicle costs such as Fuel, Road Tolls and Parking. Any accomodation costs will be paid for seperately and in addition to Tour Price. Whilst we will find and or recommend accommodation for the tour any deposit to secure said acommodation will be with your credit card. Final payment of accommodation will be to your account.
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Exclusions
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The tours do not include all other trip costs such as airfare, trip and/or medical insurance, excess baggage charges, or any personal items. Museum admissions are typically excluded.
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Meals and drinks are excluded, as well as any unpaid optional tour or sightseeing event.
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Cancellation of Tours
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Once a deposit is received, a reservation confirmation is made, and final payment is due 60 days prior to tour departure. If a cancellation is made after deposit but before the 60-day period, all deposits are returned except $125 per person. Within 60 days, but more than 45 days, all of deposits are retained, and within 45 days additional penalties may apply, up to 100% of tour costs. No refunds are available once the trip commences. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control. We reserve the right to cancel any tour prior to departure for any reason, in which case a full refund will be processed. If the tour is cancelled within 45 days of departure, an additional discount will be made for an alternate trip in addition to the full refund.Refunds are paid by check.
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Modification/Changes
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Once a booking request is received and confirmed, any modification of dates or alteration of itineraries will require a change fee. Fees vary according to the scope of the change but can be substantial if last minute changes lead to hotel or other service cancellations. A minimum change fee of $20 applies to any change within 60 days of travel. In the event that any significant changes are made because of a problem with a supplier, for example a hotel bankruptcy, we will advise you as soon as is reasonably possible with the alternatives available. Such changes may require a supplement or even offer a refund, but except in extreme circumstances, all Terms still apply. This does not apply in the case of Force Majeure.Force Majeure: Refunds and compensation payments are not liable in circumstances beyond our control or our supplier's control. This includes but is not limited to changes due to war, threat of war, acts of terrorism, civil strife, strikes, natural disaster, fire, adverse weather or other acts of God.
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Insurance
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Trip cancellation insurance is not included in the tour price but is strongly recommended. This will protect you should you need to cancel for certain necessary reasons such as illness, and provides your refunds for air and tour in full. Additional insurance for baggage, health/accident is also strongly recommended.
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Pre-departure Documentation
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After receipt of your final payment, a variety of documentation will be sent by email delivery including suggestions for clothing, preparations, packing, money, etc. Also, included will be confirmations, travel info, release forms, and an outline of what to expect. You are responsible for passport requirements, and we suggest you plan early to apply for a passport. Some foreign nationals will be required to have a visa to enter France. Please check your government requirements. You will need Adobe Acrobat Reader to open and use this information. Instructions will be provided to you. We can ship materials to you, but must add $25 for USA/Canada and $45 for all other destinations to your invoice for DHL delivery. (HI, AK, Puerto Rico and US territories get $25)
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Additional responsibilities of you the traveler include, but are not limited to the adherence of all local laws, respecting customs and culture, assessing your abilities, respecting other trip members privacy, and if on a guided trip following the suggestions and advice of the guide.
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Privacy: All information provided in a booking will be kept in a confidential manner and will not be disclosed or sold to other companies for any purpose beyond what is needed to secure your travel arrangements with our suppliers. Mailing information and past travel information will be retained by us. You may receive mailings from us periodically unless you explicitly ask to be removed from said mailings. Any photos that you send, or that are taken by our guides with your permission, are deemed to be our property and available for use in promotions we make without any compensation to you for their use.